Digital Director, Digital Wallets and Tokenization

Company: Bank of America
Location: Charlotte
Posted on: April 2, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting the development and delivery of the overall digital strategy for a portfolio of medium to large digital programs. Key responsibilities include identifying strategic and operational risks and opportunities, building partnerships across the enterprise to determine priorities and project direction, and making complex judgement calls and impactful decisions to deliver material business impact for critical digital capabilities. Job expectations include coaching, developing talent, directing the work of multiple associates, and supporting day-to-day delivery. Responsibilities: The Digital Director will be a senior individual contributor that: Brings new digital wallet features to market to improve client experience and usage of digital wallets. Manages cross-product coordination, positioning, and education of digital wallets products and features. Maintains visibility into industry trends and developments. Independently leads projects and effectively partners with key project stakeholders to deliver projects on time and on budget. Develops and presents compelling, executive-ready presentations conveying the strategy, business case, recommendations, and/or enhancement opportunities to key stakeholders. Supports new and existing Digital Wallet features, including research, escalation, and issue resolution. Utilizes metrics, data, and research to identify opportunities to improve existing Digital Wallet capabilities. Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities Required Qualifications: 5 years' experience in a product management or project management role. Intellectual Curiosity: Ability to independently take on complex business problems and learn about new approaches that can drive value to the organization. Communication Skills: Proven ability to communicate complex topics stakeholders at all levels, including senior executives. Lead with influence: Ability to influence and partner with technical and non-technical business teams to drive desired results. Collaborative team-player with high emotional intelligence. Self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines. Desired Qualifications: Familiarity with Bank change management requirements and integration with UCRA, CAST, Jira, etc. Working knowledge of payment card tokenization processes Working knowledge of card payment processes Experience with running Digital projects at Bank of America Skills: Business Acumen Decision Making Product Design and Development Product Management Program Management Executive Presence Oral Communications Presentation Skills Prioritization Written Communications Business Case Review Hiring and Onboarding Negotiation Strategic Thinking Talent Development Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range $123,800.00 - $191,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, Hickory , Digital Director, Digital Wallets and Tokenization, Accounting, Auditing , Charlotte, North Carolina