Senior Business Control Specialist

Company: Bank of America
Location: Charlotte
Posted on: April 2, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! “Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy” Job Description: This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. LOB Specific Information: Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. In addition to having strong excel skills to help gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and The Sr. Business Control Specialist is part of the Client Protection organization within the Consumer & Small Business division. The Business Control Specialist partners with stakeholders across the organization to design, implement and sustain strong internal controls for all processes within Fraud Prevention & Detection (FLU). The Business Control Specialist is accountable for the following: • Develop, implement and validate established action plans for all issue types (audit, risk, compliance, self-identified, etc.). • Perform Risk & Control assessments across various process to determine strength/sustainability of controls. • Design & execute control testing to ensure adherence to regulations, policies, standards and procedures. • Redesign manual and systemic controls with the objective of standardizing and automating across products/processes. • Build/identify appropriate control metrics and ensure metric remains within thresholds. • Report out on control health, audit status, issue closure progress, etc. to Senior and Executive leaders across the organization. Responsibilities: Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness Performs QA activities including executing on controls, managing cases, and reporting results Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. People Manager & Coach: Knows and develops team members through coaching and feedback. Financial Steward: Manages expenses and demonstrates an owner’s mindset. Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines. Required Qualifications: • 5 years of Fraud related role and/or Business Control/Risk experience • Strong written and verbal communications skills • Highly organized with strong project/time management skills • Ability to balance intersecting priorities and to work independently with minimal supervision. • Ability to think critically and problem solve when roadblocks arise • Ability to navigate complex and ambiguous environment • Executive Presence; must be able to partner and influence across all levels of the organization • Intermediate proficiency in various MS tools including Excel, Access, PowerPoint, and SharePoint Desired Qualifications • 5 years of Fraud Management experience • Bachelor’s degree or equivalent • Lean Six Sigma Certification • Proven track record of building and deploying Fraud process and control changes • Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment • Strong Excel Skills • Strong risk mindset with process and controls background; actively debate and escalate issues and concerns Skills: Controls Management Issue Management Monitoring, Surveillance, and Testing Quality Assurance Risk Management Analytical Thinking Attention to Detail Critical Thinking Problem Solving Written Communications Decision Making Innovative Thinking Prioritization Recording/Organizing Information Research Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - RI - Lincoln - 670 George Washington Hwy (RI1541) Pay and benefits information Pay range $70,000.00 - $104,400.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, Hickory , Senior Business Control Specialist, Accounting, Auditing , Charlotte, North Carolina