Senior Manager Enterprise Change and Program Management Office Operating Model

Company: Comerica
Location: Charlotte
Posted on: June 2, 2025

Job Description:

Sr Manager Enterprise Change and Program Management Office (ECPMO) Operating Model

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

The Sr Manager Enterprise Change and Program Management Office (ECPMO) Operating Model is responsible for establishing and overseeing the effectiveness of the Enterprise Change and Project Management (ECPMO) Operating Model. The Sr. Manager is responsible for maintaining and optimizing the end-to-end suite of processes, systems, procedures, controls, templates, artifact standards and all other support materials that make up the ECPMO operating model. The Sr Manager Operating Model will develop and manage a team accountable for overseeing the operating model through key functions including thematic review of issues, defects and incidents, process design / strategy, artifact management, and change to ECPMO.
The Sr Manager ECPMO Operating Model coordinates closely with senior leaders within the ECPMO including Change Delivery, Change Readiness, Strategic Planning, Program Education and Communications, Program Monitoring and Reporting and Program Governance to optimize and manage quality adherence to the operating model. The Sr Manager ECPMO Operating Model will lead a team that is accountable for identifying, prioritizing, designing, and implementing enhancements to the ECPMO operating model, its processes, systems, procedures, and artifacts. The incumbent will work closely with cross-functional stakeholders including Sr. business leaders and risk and compliance teams to ensure effective continuous improvement of the ECPMO operating model.

The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. The ECPMO enables effective change management, project execution, and the realization of business value.

Position Responsibilities:
Program Operating Model Governance
Develop and implement a standardized governance framework intake, prioritize, design, and implement enhancements to the ECPMO operating model.
Develop and implement governance structures that align the ECPMO operating model with the organization's strategic objectives, policies, and procedures.
Own the development, implementation, ongoing maintenance, and optimization of the enterprise ECPMO suit of systems and tools.
Develop and maintain the procedures, controls, and artifacts to operationalize the target operating model.
Maintain, manage, and lead an inventory of proposed and active changes to the operating model end-to-end, including an implementation roadmap, calendar, and backlog hygiene.
Develop ECPMO operating model librarian governance and controls to ensure all related artifacts are kept current and archived to enterprise standards.
Serve as the ECPMO operating model subject matter expert.
Monitoring and Continuous Improvement
Identify and develop processes and systems to monitor operating model key performance indicators in partnership with the broader ECPMO Program Office to enhance the monitoring and governance framework, including the implementation of new technologies and methodologies.
Perform thematic review and analysis of key performance indicators including issues, defects, and incidents to proactively identify opportunities for operating model enhancements.
Produce reporting, insights, and analysis to senior leadership on thematic review with recommendations for enterprise adherence and effectiveness.
Lead initiatives to improve the effectiveness of controls and governance practices including the development and oversight of control monitoring and testing strategies.
Conduct regular reviews to identify potential areas of compliance vulnerability and risk and implement corrective measures to effectively address these issues.
Continually analyze key data points to monitor the overall health of the program efforts, customer incidents and other metrics as it relates to the control of the operating model.
Lead high priority root cause analysis and retrospectives to evaluate operating model adherence and effectiveness to recommend and implement enterprise corrective measures.
ECPMO Partnership
Partner with other ECPMO leaders, business partners and key stakeholders to gather feedback and requirements to ensure the operating model supports the overall ECPMO enterprise strategic objectives.
Facilitate alignment between the ECPMO leaders on operating model methods, processes, and standards.
Participate in ECPMO leadership meetings to align the operating model strategies across the ECPMO.
Engage with ECPMO leadership to provide education on relevant policies and procedures while fostering and maintaining healthy stakeholder relationships.
Leadership
Direct managerial and HR responsibilities and team development for direct reports.
Assign and prioritize tasks, projects, and activities.
Ensures that the team adheres to framework principals as it relates to the operating model.
Manage and develop team cultivating a spirit of one team with shared goals and objectives.
Select, motivate, and retain high performing talent.
Provide on-going feedback to maximize overall performance.
Other duties as assigned

Position Qualifications:
Bachelor's Degree from an accredited university in Business, Finance, Operations Management or other related degrees OR High School/GED with 8 years of Project Change/Management experience
8 years of experience in procedure management, process management, process improvement or a related role. Strong focus on managing relationship with senior internal stakeholders
8 years of experience developing and implementing monitoring frameworks, including data analysis and reporting
6 years of experience implementing end-to-end enterprise level business process management alongside of enabling systems implementation
6 years of experience prioritizing multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time
6 years of experience using analytics and data to make sound recommendations
5 years of experience managing others
4 years of experience with relevant software applications, including data analysis tools and project management systems
4 years of experience in process analysis and improvement methodologies such as Lean or Six sigma
4 years of experience managing medium to large scale enterprise-level projects, including system implementation and cross/departmental initiatives
4 years of experience in banking, financial services, or related business experience (preferred)

Work Best Category:
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days

Hours:
8:00am - 5:00pm Monday - Friday. This position offers a hybrid work model that includes onsite and remote days as determined by the manager.

Salary:
To Be Determined Based on Individual Experience

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - disability/veteran.

Keywords: Comerica, Hickory , Senior Manager Enterprise Change and Program Management Office Operating Model, Administration, Clerical , Charlotte, North Carolina