Office Manager
Company: Kimbrell's Furniture
Location: Union
Posted on: January 20, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) 401(k) matching
Dental insurance Employee discounts Health insurance Paid time off
Vision insurance Kimbrell's Furniture is looking for motivated,
enthusiastic and hard working individuals to join our Management
Team. Are you an Amazing Customer Service Leader, who wants to grow
with one of the oldest family owned furniture retailers as we
continue to expand? Then we want to hear from you! Office Managers
are the liaison between Kimbrells Furniture and our valued
customers. Employees in these roles are responsible for
communicating directly with customers. This role requires a high
level of professionalism, customer service, persuasion, and
negotiation skills, as well as a mind for problem-solving to work
with customers to resolve their debts and collect payment. A high
level of attention to detail, confidentiality and excellent record
keeping ensure that payment plans are recorded and followed as
agreed. Bilingual is preferred but not required. Responsibilities:
Interact with customers diligently, courteously and professionally
while collecting payments. Must have good knowledge of cash
management procedures and best practices. Ability to handle
transactions accurately and responsibly. Follow set strategies for
collection procedures. Monitor accounts to identify outstanding
debts. Ability to gather and verify customers personal and credit
information. Retain customer loyalty while initiating processes for
collection of payments. Maintain and update record of customers
from whom collections are made. Requirements: Proven experience or
similar role. Cooperation and ability to work in a team setting is
a vital skill required for this position. Knowledge of billing
procedures and collection techniques. Working knowledge of MS
Office and databases. Patience and ability to manage stressful work
situations. Excellent communication skills (written and oral).
Problem-solving skills. High school diploma is required. Collection
and Sales experience a plus.
Keywords: Kimbrell's Furniture, Hickory , Office Manager, Customer Service & Call Center , Union, North Carolina
