Director of Customer Service - State Farm Agent Team Member
Company: Rush Rollins - State Farm Agent
Location: Lexington
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Benefits: Bonus based on
performance Flexible schedule Paid time off You May Be a Great Fit
as a Director of Customer Service at Rush Rollins - State Farm
Agent if: Youre the person people call first when life goes
sideways - calm, steady, and ready to help. You genuinely care
about your community and are dedicated to providing excellent
service that makes a positive impact on the people around you.
Youre a natural relationship-builder who earns trust quickly and
keeps it. You listen first, then guide , making customers feel
understood while confidently recommending solutions. Youre
compassionate under pressure and can guide someone through their
worst day with clarity and empathy. Location Address: Lexington, NC
27292 At Rush Rollins - State Farm Agent, were here to help people
protect what matters most. We take pride in serving our community
with integrity, care, and real support. Whether were helping
someone navigate a claim or personalize a plan, we believe in doing
meaningful work that makes a difference. If you're looking to grow
your career, help others, and be part of a team that strives to do
good every day, youll fit right in with us . Seeking a Director of
Customer Service to lead customer experience initiatives and
oversee service operations. The role supports team coordination,
quality assurance, and process improvement. Responsibilities Lead
and manage daily customer service operations. Train and support
team members to achieve service standards. Monitor performance
metrics and identify areas for improvement. Coordinate
communication between team members and customers. Assist with
policy inquiries, billing coordination, and issue resolution.
Qualifications Leadership or supervisory experience preferred.
Strong communication and time management skills. Ability to
motivate and support team development. Must meet applicable state
licensing requirements.
Keywords: Rush Rollins - State Farm Agent, Hickory , Director of Customer Service - State Farm Agent Team Member, Customer Service & Call Center , Lexington, North Carolina
