IT Voice Engineer

Company: Lowes Foods
Location: Hickory
Posted on: January 15, 2022

Job Description:

Responsible for the acquisition, installation, maintenance, and performance of the company's voice communications infrastructure. - Research and evaluate new communications technology and make recommendations accordingly. Travel is 10% - 15%. - Responsibilities

• Developing and implementing the technical architecture and physical design of the network: analyzing existing voice and data networks and recommending solutions
• Execute the following for the customer based on the specialty; telephony infrastructure, video endpoints, video infrastructure, QoS, Core unified Communications, Presence and/or Customer contact applications
• Interface with key Technical Managers, Developers, and Engineers to understand the technology requested and the business complexities as they relate to IT requirements
• Hands-on engineering responsibilities (build, installation, configuration, upgrades, testing, deployment and performance tuning and optimization) and document the procedures/instructions for other team members for the corporate and retail phone system
• Diagnose, isolate and de-bug problems and perform problem resolutions. Participate in troubleshooting and root cause analysis efforts to help identify the solutions and determine next steps to address issues that may arise
• Assure quality, security, and compliance requirements are met for supported area and oversee creation of or updates to and testing of the business continuation plan
• An outgoing personality and customer service driven approach Qualifications
  • The incumbent should possess the skills and knowledge generally associated with a bachelor's degree in business, computer science, or related field.
  • 3 - 5 years of IP Telephony Design & implementation Experience.
  • Expert knowledge of Unified Communications systems and voice technologies.
  • Preferred experience with Cisco UC applications and bolt-on applications. Extensive experience working with SIP, RTP, and SCCP.

Keywords: Lowes Foods, Hickory , IT Voice Engineer, Engineering , Hickory, North Carolina