Landscape Irrigation- Field Services Technician
Company: Smith Turf & Irrigation
Location: Paw Creek
Posted on: April 1, 2026
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Job Description:
About Us: Smith Turf & Irrigation is the leading distributor and
retailer in the golf, grounds and landscaping industry. We offer a
comprehensive selection of equipment, irrigation and landscape
products and support our customers with technical expertise and
service. Since 1925, Smith Turf has built an unmatched reputation
for outstanding customer care, service and support across North and
South Carolina, Virginia and Tennessee. STI is a family-owned
business that believes in working as a team and fosters a
family-oriented culture. Position Overview: The contractor field
services technician for Landscape Products Group provides
consistent, dependable, and conscientious technical products and
sales support to customers within a designated service area.
Support is delivered both remotely- phone or software and on-site.
This role focuses heavily on servicing and supporting large,
computer-based central irrigation systems across multiple
communication platforms. A key responsibility is building and
developing a revenue stream through billable technical services
while maintaining strong customer relationships. Key
Responsibilities: Technical Product Support & Revenue Generation ·
Diagnosing and resolving irrigation system issues (electrical and
hydraulic) · Service and support central and satellite control
irrigation platforms · Perform communication checks and site
surveys · Conduct controller repair, programming, and
firmware/software upgrades · Install and configure antennas,
modems, radios, weather stations, and decoders · Perform voltage
checks, grounding checks, wire tracking, and cable repairs ·
Conduct flow sensor diagnostics and repairs · Set up cellular,
Ethernet, UHF radio, and remote access communication systems ·
Provide consultation services (planning, design access, site
evaluation) · Accurately bill services per established fiscal year
pricing structure · Efficiently manage scheduling and daily
workflow Irrigation Support · Troubleshoot field electrical and
hydraulic irrigation issues · Trace and track wire safely and
competently · Provide best-practice installation guidance when
requested · Assist in pump sizing (submersible and centrifugal) ·
Understand and support pump controls (pressure tanks, relays, level
controls) · Assist with irrigation material take-offs · Utilize GPS
equipment for control system audits and assessments · Support
contractor training and education efforts Requirements Required
Qualifications: · Minimum of 2 years’ experience selling ·
Experience in the landscape products industry is a plus · Knowledge
of landscape products, power equipment and related parts is highly
preferred · Must have excellent selling, written and verbal
communication and customer service skills · Must be good with
people, extremely tactful and professional · Must maintain annual
manufacturer training requirements · Must live within the
designated responsible territory · Must be able to maintain a valid
driver’s license and driving record that meets insurance standards
· Proficient in Microsoft products Education & Experience: ·
Bachelor’s degree preferred or a minimum of 3 years of hands-on
field installation experience in irrigation and/or landscape
lighting · Hands-on technical experience in electrical systems,
hydraulic principles, central-control irrigation platforms, and
proficient with cellular, radio, Ethernet, and GPS technologies ·
Experience with central control systems such as Toro, WeatherTrak,
Baseline, and Rain Bird Key Competencies: · Strong troubleshooting
and diagnostic skills · Self-motivated and highly organized ·
Excellent customer communication skills · Ability to manage
billable time effectively · Mechanical aptitude with technical
systems · Strong attention to detail · Professional appearance and
customer-first mindset Physical & Travel Requirements: · Frequent
local and overnight travel within assigned service territory ·
Ability to lift 50 lbs · Outdoor work in various weather conditions
· Valid driver’s license required Benefits: · Competitive
Compensation · Medical, Dental, Vision, Short and Long Term
Disability, Life Insurance · Paid Time Off and Paid Holidays ·
401(k) with Company Match · Employee Referral Program · Opportunity
of Advancement · Paid Training and Certifications · Free Counseling
Services- EAP · Product Discounts · Weekends Off! · Company
vehicle, cell phone, laptop, fuel card STI is strongly committed to
providing equal employment opportunities for all employees and all
applicants for employment. All employment decisions at STI
including those relating to hiring, promotion, transfers, benefits,
compensation, placement, and termination will be made without
regard to race, color, national origin, genetic information, creed,
sex, sexual orientation, gender, gender identity, religion, age,
veteran status, uniform service, pregnancy, disability, or any
other factor protected by applicable law.
Keywords: Smith Turf & Irrigation, Hickory , Landscape Irrigation- Field Services Technician, Engineering , Paw Creek, North Carolina
