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Senior Dynamics 365 CRM Manager

Company: CommScope
Location: Hickory
Posted on: March 20, 2020

Job Description:

Everyone communicates. It's the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network-our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers- we provide the essential expertise and vital infrastructure your business needs to succeed. The world's most advanced networks rely on CommScope connectivity.As a Senior Dynamics 365 CRM Manager, you will be responsible for the strategy, design, implementation, and consolidation of multiple CRM systems in Dynamics 365 platform. You will lead and guide a team of analysts, developers, project managers, and testers to deliver a scalable, standardized, and effective global customer relationship management (CRM) system - representing marketing, sales, support, customer and partner ecosystems. You will be working closely with senior business leadership team in developing the strategy, business process harmonization, and implementing the solutions that delivers value and insights to internal and external stakeholders.Duties & Responsibilities Develop and deliver global CRM strategy and requirements in partnership with business and IT business leadership teams. Partner with cross-functional teams to ensure governance of global CRM business capabilities, including decisions on global process harmonization and simplification of business process.Proactively facilitate design thinking and technical review sessions to brainstorm solution design alternatives and drives decision making process.Use technical expertise and a detailed understanding of system capabilities to maximize automation and process effectiveness.Manage project financial management and ensure that initiatives stay within approved budgets.Coordinate with and influence business team leads to support the adoption, governance, and process standardization.Lead a team of global business analysts, developer, and solutions architects to ensure that agile development teams are delivering on customer and business needs. Develop solutions Sales, Marketing, Customer Support, Service Contracts, RMA, Customer and Partner portal processes. Act as internal consultant and design architect for CRM solution.Leads and owns the CRM technical and functional area, working closely with IT and business leadership to manage project intake and delivery, as well as application support.Recruit, select, manage and develop employees.Required SkillsBachelor's Degree in related curriculum such as Information systems, technology or business with 8 or more years of related experience or master's degree in related curriculum with 5 or more years of related experience.Five plus years of managing and delivering Dynamics 365 and Analytics solutions in Sales, Marketing, Partner and Customer Portals, Customer Support, Service Contracts, and RMAExperience managing and development of global talentSolid process awareness in business transformations, technology solutions, and process designAbility to quickly create solid cross-functional relationships and have excellent persuasive skills to champion the right solutionAbility to excel in a fast-paced, fluid environment, deliver quickly, and adapt to changing demandsExcellent analytical skills with the ability to evaluate the quantitative and qualitative business cases for and against exceptions or variations to enterprise business model and process standardsIt is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.;;

Keywords: CommScope, Hickory , Senior Dynamics 365 CRM Manager, Executive , Hickory, North Carolina

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