Store Manager Valley Hills Mall

Company: NRC Alliance-Daily Thread
Location: Hickory
Posted on: November 25, 2022

Job Description:

*Store Manager*

*POSITION OVERVIEW: *

The Store Manager is responsible for overseeing the general operations of the store, creating and implementing a store sales strategy to maximize sales, and providing a wonderful & cheerful customer experience to all customers. In addition, he/she will manage the store team and help align associates around our corporate values/mission. In addition to operational responsibilities such as opening/closing, inventory management, loss prevention, payroll & scheduling, and visual merchandising, the Store Manager will be responsible for achieving store objectives, maintaining KPIs, developing the team, and ensuring adherence to all company policies & procedures.---The Store Manager will be expected to model effective sales techniques and manage the customer experience on the salesfloor.

*KEY AREAS OF RESPONSIBILITY: *

* Achieve and exceed productivity and sales plan expectations
* Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
* Set an example of exceptional customer service by leading sales efforts on the selling floor
* Teach and monitor each associate on store operations and policies & procedures
* Recruit, train, motivate and retain quality sales associates.
* Set goals and manage expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business
* Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required.
* Maintain a high level of visual merchandising and housekeeping standards
* Perform daily paperwork reconciliation and other operational tasks
* Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
* Implement company policies and procedures

*QUALIFICATIONS FOR POSITION: *

* Minimum four years' experience in retail management, knowledge of local market and clientele a plus
* Multi-Lingual a plus
* Full understanding of specialty retail, including business development, visual merchandising and store operations
* Computer skills to include operation of retail point of sale system, Word, Excel and email
* Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
* Strong leadership critical thinking and problem-solving skills. Delegate responsibility and work to the staff.
* Demonstrate strong verbal and written communication skills allowing for communication of the company's goals and objectives
* A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store's business at all levels
* A mentor and leader to staff and peers. Developing individual's strengths and identifying opportunities.
* A trainer able to teach skills in customer service, selling, and operations

*Benefits include participation in monthly bonus program, a generous employee discount and a competitive benefits package*

Job Type: Full-time

Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 2 years
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Valley Hills, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: NRC Alliance-Daily Thread, Hickory , Store Manager Valley Hills Mall, Executive , Hickory, North Carolina