Seasonal PT Customer Experience Manager
Company: Michaels Stores
Location: Hickory
Posted on: May 26, 2023
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Job Description:
Seasonal PT Customer Experience Manager page is loaded
**Seasonal PT Customer Experience Manager****Seasonal PT Customer
Experience Manager**locationsHickory-2195 US Hwy 70 SE time
typePart time posted onPosted Today job requisition idR00106537
Store - HICKORY, NC**We're here for the Makers! Come be a part of
the team where innovation and teamwork come together to support the
most exciting missions in the world!** **Michaels is an Equal
Opportunity Employer. We are here for all Team Members and all
Makers to create, innovate and be better together.**Deliver a
customer centric shopping experience by managing and delivering
effective front-end operations and expectations. Lead the omni
channel processes. Maintain store recovery standards to deliver our
Brand Promises. Deliver friendly customer service.**Major
Activities*** Assist Store Manager in leading and managing
adherence to Standard Operating Procedures (SOPs) and Company
programs to ensure compliance to applicable laws and requirements;
ensure execution of Company policies and standards; hold team
accountable for store conditions and results* Ensure all front end
policies and procedures are followed; achieve your KPIs and manage
your team to achieve their role KPIs* Plan and lead the execution
of the class and in-store events in accordance with Company
program* Lead the Omni channel processes* Manage and execute shrink
and safety programs* Train, observe and coach customer experience
team (sales floor and cashier) to achieve results, participate in
the performance management process; support Talent Development of
your team; utilize the leadership competencies for continued
self-development* Serve as Manager on Duty (MOD) * Interacts with
others in an accepting and respectful manner; remains positive and
respectful, even in difficult situations; promotes commitment to
the organizations vision and values; projects a positive image and
serves as a role model for others* Acknowledge customers, help
locate product and provide solutions * Participate in the truck
un-load and stocking processes to ensure truck standards are
followed and completed within budget* Manage and execute the shrink
and safety programs* Cross trained in Custom Framing selling and
production * Other duties as assigned **Minimum Education** must be
at least 18 years of age**Preferred Type of experience the job
requires** Retail management experience preferred**Applicants in
the U.S. and Canada must satisfy federal, state, provincial and
local legal requirements of the job.**locationHickory-2195 US Hwy
70 SE time typePart time posted onPosted Today locationHickory-2195
US Hwy 70 SE time typePart time posted onPosted Today
Keywords: Michaels Stores, Hickory , Seasonal PT Customer Experience Manager, Executive , Hickory, North Carolina
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