Branch & Business Center Manager (DMLO)
Company: PNC Financial Services Group
Posted on: November 28, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Branch & Business
Center Manager within PNC's Retail organization, you will be based
in Hickory, NC
- Manages and leads priorities through planning and execution to
drive all aspects of branch performance including growth activities
for outside business development. Executes relationship management
activities with new and/or existing consumer and business clients
to grow sales, revenue and market share with relevant sales goals.
Sources and fulfills relationship retention through the entire life
cycle. Leads and coaches a high performing team that drives
acquisition of growth, mitigates risk, develops and maintains
collaborative eco-system partnerships and promotes employee
engagement and positive consumer/business experiences.
- Acquires, expands and retains all client relationships to
generate revenue and deepen share of wallet in accordance with
enterprise core values. Responsible for managing and growing
Business Banking portfolio under 1MM in sales revenue. Drives
business banking results primarily through business development,
outside branch calling efforts and community involvement
activities. Has foundational understanding of balance sheet and
income statement. Builds an effective network of internal and
external relationships (e.g. community, center of influence etc.)
to actively acquire new clients and/or expand existing clients,
enhance the client experience and build stronger loyalty.
- Leads, coaches and executes a proactive and differentiated
client experience. Coaches team to confidently engage with
customers in technology enabled interactions, providing solutions
and advice oriented consultation that improves client financial
well-being. Leads effective problem resolution, making banking easy
for customers. Connects all of PNC, delivering a seamless customer
experience in an omni channel environment.
- Leads the employee experience. Responsible for acquiring and
retaining talent through effective onboarding, coaching and
development. Makes talent development a priority for all branch
team members . Ensures employees achieve performance and activity
expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive
- Through discovery conversations both proactive and reactive,
identifies and implements client solutions and as appropriate
collaborates with internal business partners in a timely manner.
Effectively executes on contact management strategy through
utilization of available tools and resources including routine
outbound phone calls and in person meetings. Regularly meets with
internal business partners to communicate and review business
results and pipeline management.
- Manages operational, human capital, reputational and business
risk. Exercises leadership, authority and sound decision making to
mitigate sales practice risk. Ensures compliance with regulatory
guidelines and adherence to established policies and
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
PNC also has fundamental expectations of our people managers. As a
manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
- Live the Values - Role models our values with transparency and
- Enable Change - Takes action to drive change and innovation
that will transform our business.
- Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision
and guides the achievement of all employees and customers.
CompetenciesBranch Banking Services Knowledge of the
responsibilities, issues, regulations, business practices, and
operations of retail banking branches; ability to provide qualified
services to customers.
Business Acumen Knowledge, insight, and understanding of business
concepts, tools, and processes that are needed for making sound
decisions in the context of the company's business; ability to
apply this knowledge appropriately to diverse situations.
Delegation Ability to empower and motivate associates to take over
tasks and responsibilities to accomplish results for which the
manager maintains ultimate accountability.
Digital Awareness Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation.
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Prospecting. Knowledge of prospecting principles, processes and
skills; ability to identify and engage potential customers in the
market. Build relationships and create opportunities. Plan,
strategize and target the right industries. Create value
propositions with impact.
Sales Management Develops sales strategies that incorporate client
segments, market opportunities, competitive forces and sales force
effectiveness. Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. Drives sales
teams to build a strong pipeline of prospects and clients.
Roles at this level typically require a university / college
degree, with 3+ years of industry-relevant experience. An
operations or production environment position typically requires 2
years of previous managerial experience. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered.
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Hickory , Branch & Business Center Manager (DMLO), Executive , Hickory, North Carolina
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