Director of Clinical Services

Company: North Central Family Medicine
Location: Rock Hill
Posted on: February 15, 2026

Job Description:

Job Description Job Description Salary: Summary:North Central Family Medical Center is a non-profit Federally Qualified Health Center (FQHC) providing affordable, accessible healthcare and pharmacy services to patients of all ages with locations in Rock Hill and Chester. Under the direct supervision of the Medical Director,primarilyresponsible for ensuring operational efficiency and delivery of quality clinical services at all sites.Clinical services include all clinical support services and staff. EssentialDuties and Responsibilitiesinclude the following.Other duties may be assigned. Assures that high quality clinical care is provided across all clinical programs and that clinical functionsare integrated. Devises strategies and plans for the clinical department according to company standards for excellent service and growth. Leads effort to improve quality clinicaloutcomes and clinic operations. Oversee the functions of key systems vital tosuccessful clinical operations. Plan, oversee, and evaluate all patient care or administrative operations and programs related to clinical services. Monitors and ensures clinical and operational performance standards aremaintainedacross all sites. Develops, reviews and updates policies, procedures, process improvement,trainingand evaluation that help support efficient clinic workflows, productivity, qualityimprovementand customer service. Maintains working knowledge of departmental policies and procedures. Ensures effective implementation and maintenance of clinical concepts, principles, and processes across sites. Works withNurseManager tooptimizestaffing, workflowpoliciesand procedures, asneeded to meet clinical goals. Facilitates and supports process improvement initiatives that enhanceteam basedcare, improved clinic Ensures efficient patient care workflow through a team approach. Participates in quality improvement, infectioncontroland othervarious departmental meetings. Participates in outside clinical and administrative meetings of which theorganization is a member orbenefitthe sustainment of the organization. Recruitsemployees to ensure departments are staffed with qualified personnel. Ensures personnel are provided with clinical training and opportunities for continuous development. Evaluates performance anddisciplineemployees when necessary. Provides direct supervision toNurseManager. Ensurescompliance with legal guidelines, regulatory requirements, internalpoliciesand quality standards. Serves as administrative clinical lead in participation with audits and the development and implementation of corrective action plans. Provides oversight and leadership for clinical and operational projects. Creates,analyzesand presents data and reports asrelevant to clinical operations. Leads clinical support department meetings. Performs other related duties incidental to the work describedherein. Supervisor Responsibilities: Responsible for the direct supervision of Nurse Manger and in-direct supervision of all clinical support positions. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: RN license Mastersdegree in Nursing preferred At least five (5) years of management experience in a healthcare or medical setting Knowledge,Skillsand Other Abilities: Nursingproficiency Effective problem solving andability to analyze and use datafor decision making Ability to embrace, manage diversity and buildandmaintainsuccessful teams Excellent verbal andwritten communication skills Exceptional organizational and leadership skills Ability to develop andmaintainpersonable andprofessional relationshipswith patients and staff Aptitude inresolving issues and conflicts Working knowledge of federal and state regulations thatimpactclinical Company Conformance Statement In the performance of their respective job assignments all employees are expected to conform to the following: NCFMCs policies and procedures NCFMCs confidentiality and professional provisions NCFMCs compliance program NCFMCs standards of conduct Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: North Central Family Medicine, Hickory , Director of Clinical Services, Healthcare , Rock Hill, North Carolina