Truist Leadership Institute Guest Services Manager

Company: Truist Bank
Location: Greensboro
Posted on: April 4, 2026

Job Description:

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 2nd Shift - 10% Automatic Pay Differential (United States of America) Please review the following job description: The Guest Services Manager oversees the day to day operations of the hospitality segment at the Truist Leadership Institute, ensuring an exceptional and seamless experience for all guests and program participants. Serving as the Manager on Duty in the absence of other department leaders, this role provides operational leadership, staff oversight, and service excellence across all guest-facing functions. This position manages a team of five teammates, including conducting performance reviews, creating staffing schedules, and providing ongoing coaching and support. The Manager coordinates the preparation and printing of class materials, sets up meeting spaces, and partners closely with vendors and other departments to maintain smooth operational flow. Responsibilities include conducting room inspections, addressing light maintenance needs, submitting work orders to external maintenance partners, and assisting with room-related issues. The Manager also provides oversight of housekeeping operations during hours when the Housekeeping Manager is unavailable. This position will primarily work 2nd shift hours, Sunday-Thursday but needs to be flexible with hours based on work needs. Hours will frequently vary each week. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide leadership and direction to the Leadership Institute front desk associates. Perform duties associated with managing staff, including selection, termination, performance evaluations, coaching, disciplinary action, and professional development. 2. Ensure associates provide exceptional client service to both internal and external clients. 3. Develop and implement front desk operational processes that are well defined and optimized for efficiency, accuracy and completeness. 4. Work closely with the Leadership Institute’s Hospitality Manager to ensure consistent leadership is being given to the hospitality staff. Serve as manager on duty when respective departmental managers are not available. 5. Handle complaints and oversee service recovery procedures. 6. Preform basic facility maintenance tasks as necessary. 7. Perform routine inspections of classrooms and public spaces to include (landscaping, decks and parking lot). 8. Assist with the setup of classrooms and meeting space, to include setting up meeting space, moving furniture, boxes, etc QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High school degree or equivalent 2. Three years of experience in hotel management, preferably in a full-service hotel environment 3. Demonstrated leadership ability 4. Strong problem-solving and critical thinking skills 5. Ability to work with minimum supervision, performing multiple tasks simultaneously, while meeting tight deadlines with strong attention to detail 6. Strong quality orientation and organizational skills 7. Ability to deal discreetly with confidential or sensitive information 8. Excellent interpersonal skills and the ability to deal effectively with diverse people 9. Excellent verbal and written communication skills 10. High degree of professionalism 11. Flexibility to work nights and weekends as seen necessary Preferred Qualifications: 1. Bachelor’s degree in Hospitality Management 2. Experience in opening, or re-positioning of a hotel. 3. Experience with inspections and certifications related to hospitality 4. Experienced in various property management systems and the systems they interface with ( i.e. Oracle, MICROS, Amadeus, Assa Abloy) 5. ServeSafe certified OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting Occasionally (Less than 25% of the time) Standing Constantly (More than 50% of the time) Walking Frequently (25% - 50% of the time) Bending Occasionally (Less than 25% of the time) Lifting Up to 25 lbs. Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Minimal and up to 10% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Keywords: Truist Bank, Hickory , Truist Leadership Institute Guest Services Manager, Hospitality & Tourism , Greensboro, North Carolina