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Supervisor, Customer Service

Company: Fiserv
Location: Hickory
Posted on: February 14, 2019

Job Description:

What does a great Supervisor, Customer Service do?

You will be responsible for administering the policies of the company and ensuring customer service is provided by associates in a way that it will meet expectations. You will administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action. You will perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance. You will lead workflow distribution and floor management to ensure service levels are consistently met and resolve complex escalated client concerns and disputes. You will also recruit by interviewing and making effective hiring recommendations and develop and implement process improvements, and effectively manage change to ensure departmental objectives are met.

Basic qualifications for consideration:


  • Minimum of 2 years experience in a call center environment with 1 year of supervisory or leadership experience.


    • Strong familiarity with call center management hardware/software
    • Knowledge of customer service techniques and standards
    • Ability to travel 10%

      Preferred qualifications for consideration:

      • Bachelors degree

        Who we are:

        As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included. State of the art contact center in a crisp, clean environment!

        Fiserv is an Equal Opportunity Employer/Disability/Veteran

        Keywords: Fiserv, Hickory , Supervisor, Customer Service, Hospitality & Tourism , Hickory, North Carolina

        Click here to apply!

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