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Field Service Representative 1

Company: Sharp Electronics Corporation
Location: Hickory
Posted on: January 16, 2020

Job Description:

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative 1 is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.

  • Services and maintains a full territory working with seasoned Field Service Representatives in the installation, maintenance and repair of Sharp equipment.
  • Resolves at least 85% of service calls with minimal assistance upon completion of training and territory assignment.
  • Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
  • Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
  • Resolves most normal customer relations' situations and communicates any unusual customer situations to a higher level.
  • Maintains parts inventory and achieves acceptable levels of inventory control and usages.
  • Completes all required administrative functions in an accurate and timely manner.
  • Cooperates with fellow workers and management to achieve Branch service goals.
  • Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
  • Performs other duties as prescribed by the Branch Field Service Manager. PHYSICAL DEMANDS:
    • Must be able to travel locally on a daily basis to various customer sites.
    • Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.
    • Frequently requires moving or lifting of up to 50 pounds and able to lift 75 on occasion.
    • Exposure to live electrical circuits.
    • Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.
    • Able to work in confined spaces.
    • Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
    • Must have a valid drivers license. Sharp Electronics Corporation is an equal opportunity employer - minority/female/disability/veteran #LI-DNP

Keywords: Sharp Electronics Corporation, Hickory , Field Service Representative 1, IT / Software / Systems , Hickory, North Carolina

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