Technical Support Specialist

Company: Elgen Staffing
Location: Charlotte
Posted on: May 4, 2025

Job Description:

Our client, a global manufacturer of precision sheet-metal products, has an immediate need for an experienced Technical Support Specialist, to join their winning team in Charlotte.

Apply below after reading through all the details and supporting information regarding this job opportunity.



Our candidate of choice will provide technical and troubleshooting assistance to customers and field service engineers regarding product specific functionality, operational controls and spare parts availability.



KEY RESPONSIBILITIES:

Help resolve technical problems on standard, special, and CNC machine tool products and controls.
Verbally assist customers and customer service representatives with both electrical and mechanical technical advice obtained from technical manuals, engineering, etc.
Maintain all reference materials at workstation in a neat and orderly manner to properly support assigned products.
Work directly with Engineering and advise the department manager of field problems related to software, hardware, support equipment, or problems of a design nature for clarification and resolution.
Keep abreast of new product development through direct contact with engineering, marketing and the training department.
Help serve as technical training instructor to regional service groups and customers on new and old equipment.
Collect data on field failures and consult with manager on difficult problems or unusual situations.
Write procedures for repair or replacement of components.
Actively participate in product improvement meetings and recommend design changes or modifications to improve overall product reliability.
Promote excellent customer relations through courteous, accurate and informative correspondence, both verbal and written.
Generate service technical bulletins to advise customer service representatives and other qualified parties of procedure, design modifications, or change.
Process spare parts orders when necessary.
Perform other duties assigned as necessary.


KEY REQUIREMENTS:

AAS Degree in a technical major, preferably in Mechanical or Electronic Technology.
3 - 5 years' experience servicing CNC punching, bending or metal cutting laser equipment and Fanuc controls.
Excellent verbal communication and customer service orientated skills.
Able to collaborate and interact with others to resolve difficult customer situations.
Demonstrated mechanical and creative capabilities.


WE OFFER:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance





Please apply today to be immediately considered for the role!



Elgen Staffing is the fastest growing staffing agency in New Jersey. With a deep understanding of today's hiring trends and technologies we have the ability to leverage the most effective recruiting methods to find the best candidates across numerous markets and industries and place them into the appropriate position successfully. Please allow us to help you find your dream job today!

Keywords: Elgen Staffing, Hickory , Technical Support Specialist, IT / Software / Systems , Charlotte, North Carolina