Digital Experience Designer
Company: First Horizon
Location: Charlotte
Posted on: July 1, 2025
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Job Description:
Location: Location: On site at location listed in job posting.
Summary: As a Senior Product & Experience Designer, you will lead
key design initiatives that enhance the functionality and usability
of First Horizon Bank’s digital banking platforms. You will focus
on solving customer problems and delivering exceptional customer
experiences. You will collaborate with Product Managers, Engineers,
and Business Leaders to define and execute design solutions that
drive increased engagement and customer satisfaction. This role is
ideal for an experienced designer who is comfortable taking
ownership of complex projects, mentoring junior designers, and
advocating for UX best practices in a cross-functional environment.
What You’ll Do ? Lead the design process from discovery to
delivery, creating wireframes, prototypes, and high-fidelity UI
designs. ? Conduct and analyze user research, usability testing,
and customer journey mapping to ensure designs align with user
needs. ? Collaborate with cross-functional teams, balancing user
experience with business and technical requirements. ? Contribute
to and enhance the design system, maintaining consistency while
introducing new interaction patterns. ? Mentor junior designers,
providing feedback and fostering a culture of learning and
innovation. ? Advocate for accessibility and inclusive design,
ensuring compliance with WCAG standards. What You Have ? 5 years of
experience in UI/UX or product design, with a strong portfolio
showcasing digital products. ? Proficiency in Figma, Miro, and
prototyping tools. ? Experience designing for responsive web and
mobile applications. ? Strong understanding of user-centered design
principles, usability heuristics, and interaction design. ? Ability
to lead user research and usability testing efforts. About Us First
Horizon Corporation is a leading regional financial services
company, dedicated to helping our clients, communities and
associates unlock their full potential with capital and counsel.
Headquartered in Memphis, TN, the banking subsidiary First Horizon
Bank operates in 12 states across the southern U.S. The Company and
its subsidiaries offer commercial, private banking, consumer, small
business, wealth and trust management, retail brokerage, capital
markets, fixed income, and mortgage banking services. First Horizon
has been recognized as one of the nations best employers by Fortune
and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More
information is available at www.FirstHorizon.com. Benefit
Highlights • Medical with wellness incentives, dental, and vision •
HSA with company match • Maternity and parental leave • Tuition
reimbursement • Mentor program • 401(k) with 6% match • More
FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor.
Keywords: First Horizon, Hickory , Digital Experience Designer, IT / Software / Systems , Charlotte, North Carolina
