IT Support Technician - NC
Company: STI
Location: Charlotte
Posted on: April 2, 2026
|
|
|
Job Description:
Essential Functions: · The role manages (e.g., adding sub-roles,
setting up Power BI roles, adding/updating security roles, and
adding/updating the users' assigned supervisor). · The role creates
and maintains the list of community services (Directory of
Services), addresses and telephone numbers for the District
Attorney offices, school names and addresses, and Zones. ·
Develop/Maintain documentation for proper maintenance of Knowledge
Articles within the Knowledge Management Database (KMDB) using
Service Now. Knowledge of: · Overall computer operations
procedures, operating systems and platforms required (Windows 10) ·
Software such as: MSOffice,O365; I.E., Chrome, MS Outlook, Service
Desk Technology, Adobe Writer; OneDrive; Skype for Business; VM;
etc. · Current techniques and capabilities of personal computers,
local area networks and wide area networks · Hardware such as:
Motherboards, CPU’s, Chipsets, Memory, printers, Peripherals, etc.
· Customer Systems such as: Desktops, Laptops, Tablets, Thin & Zero
Clients · Tools and technology within an ITIL and ITSM environment.
Skills · Performing continual research to enhance technical
knowledge · Performing Critical Thinking (Complex Troubleshooting)
· Maintaining adaptability when performing in new situations ·
Maintaining adaptability when performing in Emergency situations &
under stress · Communication & attention to detail · Customer
service Abilities · Contributing to Team Success: Actively
participates as a member of a team to move the team toward the
completion of goals · Communication: Clearly conveys information
and ideas through a variety of media to individuals or groups in a
manner that engages the audience and helps them understand and
retain the information provided · Collaboration: Works effectively
and cooperatively with others; establishes and maintains good
working relationships · Customer Focus: Ensures that the customer
perspective is a driving force behind business decisions and
activities; crafts and implements service practices that meet
customers’ and own organization’s needs · Technical/Professional
Knowledge and Skills: Has achieved a satisfactory level of
technical and professional skill or knowledge in position-related
areas; keeps up with current developments and trends in areas of
expertise · Planning and Organizing: Establishes courses of action
for self and others to ensure that work is completed efficiently ·
Managing Conflict: Deals effectively with others in an adversarial
situation; uses appropriate interpersonal styles and methods to
reduce tension or conflict between two or more people · Proficient
in various computer programs, including Microsoft Office
Experience: Minimum of three years of IT support experience or an
equivalent combination of training and experience Education: High
School Diploma or equivalent Licenses and Certifications: -
Requires a valid North Carolina or South Carolina Driver's License
- Requires County Driving Privileges
Keywords: STI, Hickory , IT Support Technician - NC, IT / Software / Systems , Charlotte, North Carolina
