I&T Project Coordinator Senior

Company: City of Charlotte
Location: Charlotte
Posted on: April 2, 2026

Job Description:

Date Opened: Thursday, March 19, 2026 12:00 AM Close Date: Thursday, April 02, 2026 12:00 AM Department: Innovation and Technology Department Salary: $87,368.00 - $109,210.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY The Senior Smart Cities Program Coordinator will serve as a strategic leader within the City of Charlotte’s Innovation & Technology team, driving enterprise-level initiatives that make Charlotte more connected, inclusive, efficient, and responsive through the transformative use of data, technology, and civic innovation. This is a senior-level role responsible for independently managing complex Smart City programs, coordinating cross-departmental stakeholders, and ensuring the delivery of high-impact projects that align with the city's strategic goals. The individual in this role will lead efforts such as CiviForm, Access Charlotte, and Learn2Earn, overseeing program execution, budget oversight, stakeholder communications, and performance tracking. This position also plays a critical role in cultivating public-private partnerships, securing grant funding, and designing public engagement strategies that ensure Smart Charlotte initiatives reflect the needs and priorities of residents. Key Responsibilities: Program Management & Strategic Execution Lead the planning, coordination, and execution of high-visibility Smart City initiatives across multiple departments and partners. Serve as project lead on assigned programs, independently managing project timelines, resource allocation, risks, and deliverables. Monitor and analyze program performance through key performance indicators (KPIs), developing action plans to address any gaps or delays. Use project management tools (e.g., Jira, MS Project, PRISM) to oversee workflows and ensure accountability across workstreams. Financial Oversight & Budget Administration Manage the full Smart Charlotte operational budget, ensuring fiscal discipline, proactive tracking, and alignment with program objectives. Monitor spending for complex, multi-stakeholder projects (e.g., CiviForm), escalating risks and implementing mitigation strategies. Collaborate with finance and procurement teams to ensure compliance with city policies and reporting standards. Stakeholder Engagement & Public Communication Serve as the primary liaison between I&T, community partners, other departments, and external vendors for all Smart Charlotte programs. Develop and execute strategic communications plans to build public awareness and engagement around Smart City initiatives. Coordinate public events, storytelling campaigns, and digital communications in collaboration with the city's marketing and communications teams. Represent the department in public meetings, conferences, and working groups, delivering presentations and impact updates. Grant Strategy & Performance Reporting Identify, evaluate, and recommend grant funding opportunities to support innovation, smart city, and digital equity work. Lead or assist in proposal writing, budget planning, performance tracking, and grant compliance reporting. Collaborate with departments and external partners to align funding proposals with strategic priorities and community needs. Research, Policy, & Ecosystem Development Conduct in-depth research on emerging technologies, civic tech trends, and smart city policies to inform program design. Maintain and expand a digital Rolodex of collaborators, vendors, and thought leaders across the public and private sectors. Contribute to internal knowledge management by documenting program frameworks, vendor evaluations, and lessons learned. Minimum Qualifications: High School Graduate or Equivalent and five (5) years of related work experience OR 2 Year College Degree and three (3) years of related work experience OR Bachelor's Level Degree and one (1) year of related work experience OR or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties. Preferred Qualifications: Bachelor’s degree in Public Administration, Urban Studies, Information Technology, Data Science, Communications, or a related field (Master’s preferred). 3–5 years of experience in project or program management, urban innovation, public technology, or related strategic roles. Proven ability to manage cross-functional projects and lead through influence in a matrixed environment. Strong analytical skills and ability to track KPIs and program performance. Excellent written and verbal communication skills, including experience developing and delivering public-facing content. Demonstrated commitment to equity, public service, and inclusive innovation. Proficiency in Microsoft Office, project management platforms, and collaboration tools. Experience with data visualization tools (Power BI, Tableau) or digital engagement platforms is a plus. Why Join Us? This is more than a job—it’s a unique opportunity to be part of building the Smart Charlotte of tomorrow. As a senior member of the Innovation & Technology team, you’ll have the autonomy and platform to lead high-impact projects that improve lives, build trust, and foster inclusive digital transformation. You’ll work at the intersection of people, technology, and policy , alongside a mission-driven team dedicated to making Charlotte one of the most equitable and forward-thinking cities in the country. CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us . The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.

Keywords: City of Charlotte, Hickory , I&T Project Coordinator Senior, IT / Software / Systems , Charlotte, North Carolina