Deposit Governance & Integration Specialist - Complaints Monitoring

Company: Truist Bank
Location: Charlotte
Posted on: April 3, 2026

Job Description:

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: This role is an office centric role requiring working in the office five days per week in the locations listed on the requisition. Ensure compliance with all relevant deposit regulations and provide support to strengthen the operating model across a single business line or a single function. Responsible for designing, implementing, and executing a sustainable, data-driven complaint monitoring process across Deposits. The ideal candidate blends operational rigor, risk management expertise, and advanced analytics to drive proactive issue detection and accountability. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Manage the mitigation/resolution of potential low complexity business risks associated with deposit products or processes by working with internal teams on root cause analysis; identify short-term and long-term action items for resolution and remediation of the issue. 2. Utilize understanding of the business line's operations, products/services, systems, and the associated risks/controls to support the overall business objectives. 4. Ability to work collaboratively with cross functional leaders to drive effective outcomes for clients, teammates, and shareholders. 6. Partner with client advocacy organization to develop and execute complaints monitoring process specific to the Deposits organization. This includes program design and governance, data and analytics (dashboard development, trend analyses), risk and regulatory alignment, and execution and continuous improvement. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. College degree or equivalent education, training and work-related experience 2. Five years of financial services work related experience 3. Demonstrated proficiency in basic computer applications such as Microsoft Office software products 4. Experience with organizing and prioritizing multiple tasks and projects 5. Maintains sensitive and confidential information 6. Ability to collect, analyze, and interpret data and information with oversight 7. Ability to communicate in a clear, concise, and logical manner at the level necessary to satisfactorily perform the position responsibilities Preferred Qualifications: 1. Advanced knowledge of banking operations, policies and procedure 2. Knowledge of MS Visio, MS Project 3. Experience within first, second or third line of defense executing risk programs (e.g. con trol testing, RCSA, issues validation) strongly preferred General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Keywords: Truist Bank, Hickory , Deposit Governance & Integration Specialist - Complaints Monitoring, IT / Software / Systems , Charlotte, North Carolina