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Service Executive II

Company: Fiserv
Location: Hickory
Posted on: February 10, 2020

Job Description:

Position DescriptionWhat does a fantastic Service Executive II, Output Solutions do?As a Service Executive II, you will lead resources and activities within the Fiserv and Instant Issue partner organizations for service and support to build client dedication, satisfaction and retention as well as take actions to mitigate risk, ensure Fiserv meets client commitments, and resolve requests within appropriate time-frames. You will also help to identify new opportunities and refer potential new up-selling/cross-selling opportunities to the appropriate channels. Through problem solving, project management and relationship management, you will develop and strengthen client relationships and proactively manage risk. One of the keys to success for you in this role will be to work closely with the Client Executive Team in periodic Account Planning. In addition, you will also need to monitor client satisfaction with products and services to identify areas for improvement and development of action plans.Does this sound like something you are interested in?To be successful in this role, you will also:

  • Lead the service delivery experience for all assigned clients through leading resources and providing oversight of service delivery activities
  • Collaborate with our Client Service Representatives who provide daily Subject Matter Expertise support for your clients
  • Determine methods and procedures on new assignments and may coordinate activities of other personnel when acting in a leadership role
  • Establish and maintain internal and external client relationships via in-person visits and phone
  • Craft and execute programs/plans by demonstrating a deep, specialized knowledge of service management programs and processes
  • Utilize business solutions and financial knowledge to execute industry competitive service management tactics
  • Facilitate discussions technical in nature and identify resources required to engage in the conversation
  • Document and communicate complex issues to clients and back into the organizationQualifications for consideration:
    • High School Diploma
    • 2+ years experience with service and/or account management
    • Strong analytical skills
    • Ability to travel up to 30%Preferred qualifications for consideration:
      • Associates or higher degree plus 2 years of service and/or account management experience
      • Experience working with Financial Institutions
      • Prior knowledge of FiservLearn more about us.Life moves fast. And as it does, we know most people arent thinking about financial services But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.In this role, you will be aligned with our Output Solutions products and services. Fiserv delivers turnkey business critical customer communications accurately, on time and with relevant information essential for customer satisfaction and retention. Fiserv supports financial services, healthcare, billing, retail, utilities, travel and entertainment and other companies. Customer communications and payment solutions include transactional document production and delivery, secure and non-secure card manufacturing and personalization, direct marketing services and digital channel delivery. As a trusted outsourcing partner, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)Explore the possibilities of a career with Fiserv and Find Your Forward with us.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Keywords: Fiserv, Hickory , Service Executive II, Other , Hickory, North Carolina

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