Customer Care Specialist

Company: Stallergenes Greer
Location: Hickory
Posted on: November 23, 2021

Job Description:

Primary Responsibilities
Provide product information and sales support for Stallergenes Greer customers, coordinating with Territory Business Managers (TBM) and internal commercial team to maximize coverage for customer sales and support. -Customer Care Specialist (CCS) are organized and focused to cover a geographic region or specialty. -As a team the CCS and TBM manage together all customer related sales and information dissemination.
Manage accounts in assigned territories.
Maintain close contact with accounts
Study ordering habits and notice any unusual patterns in ordering.
Notify TBMs when appropriate of any concerns.
Must meet assigned quarterly call quotas to obtain Quarterly Sales Bonus.
Required to be proactive.

Incoming Call responsibilities include:
Take orders,
Up sell/Cross sell
Answer product information
Troubleshoot returns

Outbound call responsibilities include:
Price change notification
Sales/product promotions
Veterinary/ Human sales calls
Fly-over states and assigned sales calls

Additional responsibilities may include:
Collect competitor information and share management.
Work on special projects as needed
Scrub lists and update database quarterly to ensure current information is available
Maintain current customer information in address book

Education Requirements
High School Diploma or Equivalent; BA/ BS preferred

Work Experience Requirements
Minimum of 1-year work experience required

Keywords: Stallergenes Greer, Hickory , Customer Care Specialist, Other , Hickory, North Carolina