Release of Information Specialist - Hickory, NC
Company: ScanSTAT Technologies
Location: Hickory
Posted on: May 9, 2022
Job Description:
Job DescriptionPosition: Release of Information Specialist (ROI
Specialist)Hours: Monday-Friday 8am-5pmLocation: Onsite healthcare
facility in Hickory, NC**This position pays a competitive hourly
rate plus potential of earning up to $200 monthly bonuses after
first 90 days of employment****REQUIRES PROOF OF COVID
VACCINATION**Overview of Position:The Release of Information
Specialist (ROI Specialist) is responsible for processing all
release of information (ROI) requests, specifically medical record
and billing requests, in a timely and efficient manner. This role
must also ensure accuracy and provide clients and customers with
the highest quality product and customer service. At all times, the
ROI Specialist must safeguard and protect the patient's right to
privacy by ensuring that only authorized individuals have access to
the patient's medical information and that all releases of
information are compliant with the request, authorization, client
policy, and state and federal laws to include HIPAA regulations.
The ROI Specialist engages in direct customer service, when
applicable, and must perform duties and conduct interpersonal
relationships in a manner designed to project a positive image of
the ROI department and ScanSTAT Technologies. The ROI Specialist
must work with their team leader, supervisor, manager and other
members of the department to promote a harmonious work
environment.In addition to demonstrating ScanSTAT Technologies
values applicable to all positions, the ROI Specialist is
responsible for the following:Duties and Tasks:
- Manages all requests and inquiries for patient heath
information; validates HIPAA compliant authorization; ensures
requesting party has legal right to patient information; dispenses
patient health information with accountability to all regulatory
entities and according to the facility's policies and
procedures
- Provides excellent customer service; exhibits professional,
attentive, courteous, and respectful demeanor with each
customer
- Interacts with requestors to identify medical records needed
for continuity of care, review, billing, or release of
information
- Access and transmit patient health information via various
computerized health record systems, paper, fax, scanning, ScanSTAT
Technologies applications, etc.
- Maintains the confidentiality of all patient, client, and
facility information
- Performs quality reviews according to the quality improvement
policies and procedures to ensure accuracy of release,
confidentiality, and compliant invoicing
- Performs job duties at established quantitative and qualitative
standards to meet departmental goals and objectives
- Demonstrates a complete understanding of the release of
information process, including guidelines in training manuals,
regulatory manuals, and facility policies and procedures, as
related to patient health and billing information.
- Maintains current knowledge related to applicable statutes,
regulations, guidelines, and standards necessary to perform job
duties
- Works with the IT department to incorporate new
technologies
- Communicates effectively at all levels within the organization,
expressing ideas and information clearly and concisely in verbal
and written form
- Contributes to the morale and teamwork of the staff and
facility; displays a positive attitude and patient-minded vision
with customer/client satisfaction as the goal
- Understands that this role requires specific responsibilities
for protecting sensitive data
- Other duties as assignedSupervisory Responsibilities: This
position has no supervisory responsibilities.Placement Criteria:
- High School Diploma or GED required
- A minimum of an Associate's degree in healthcare related
discipline desired
- Knowledge, experience and/or training in accurate data entry,
office equipment and procedures required; related experience
healthcare environment is preferred
- Ability to perform team-oriented job tasks with a conscientious
awareness of detail and accuracy; effective organizational skills;
ability to multi-task effectively
- Strong customer service skills
- Effective communication skills (verbal and written)
- Ability to know, understand, and apply Release of Information
standards, policy and procedures and state and federal HIPAA
regulations
- Ability to read and comprehend simple, healthcare
terminology
- Problem solving and critical thinking skills
- Must be able to speak, read, and write English; second language
abilities a plus
- Competent use of email, fax machines, copiers, Word, and Excel
applications requiredPhysical Demands:
- Exerting up to 50 pounds of force to lift, carry, push, pull or
otherwise move objects.
- Stooping, crouching, reaching, standing, and walking are
frequently required
- Talking, hearing, and seeing with close visual acuity are
frequently required
- Keying data is repetitive motion and is frequently requiredWork
Environment:
- This job operates in a clerical, office setting. This role
routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines.
- The position is not substantially exposed to adverse
environmental conditions.Professionalism Expectations:All employees
are expected to exhibit exemplary customer service skills, both
with external customers, vendors, visitors, co-workers, and
management staff. Their written and verbal communication skills
should be concise and effective, they should aspire to excellence
in both work and customer service, they should show courtesy to all
they encounter while representing the Company.ScanSTAT Technologies
is an equal opportunity employer. All applicants will be considered
for employment without attention to race, color, religion, sex,
sexual orientation, gender identity, national origin, veteran or
disability status.Powered by JazzHRZAyHP16lgr
Keywords: ScanSTAT Technologies, Hickory , Release of Information Specialist - Hickory, NC, Other , Hickory, North Carolina
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