Company: Rush Enterprises
Posted on: November 25, 2022
The Service Communicator is responsible for handling telephone
inquiries regarding appointments and work in process. Communicate
with customers about status or changes in status of service work in
the service department.
Rush Truck Centers opens the door to the world of opportunity. We
are the largest network of commercial vehicle dealerships across
the US representing truck and bus manufacturers. Our franchises
include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and
Blue Bird. We offer a rewarding career as a leader in the
transportation industry. Grow with us as we continue to expand our
network of locations and services.
- Receive all inbound telephone calls from branch
- Answer basic status questions regarding vehicle of customer
using SPARCs and through access to RO's in the business
- Refer to service history, repair comments, labor codes,
warranty codes, and bill hours in processing customer calls.
- Answer other service specific related questions.
- Transfer technical specific calls to Technical Solutions
- Schedule service appointments from inbound phone calls. Obtain
customer and vehicle data prior to arrival when possible.
- Establish customer's method of payment. Obtain credit approval,
- Notify dispatcher of incoming work.
- Run reports as required or requested.
We offer exceptional compensation and benefits, 401K and stock
purchase, incentives for performance, training, and opportunity for
advancement - all in a culture that appreciates and rewards
excellence, a positive attitude and integrity.
- High School diploma or general education degree (GED).
- One month service experience and/or training; or equivalent
combination of education and experience.
- Appropriate manufacturer training.
Equal Opportunity Employer Minorities/Women/Protected
This job posting does not state or imply that these are the only
duties to be performed by this employee. The employee will be
required to follow any other instructions and to perform any other
duties requested by their leader.
Keywords: Rush Enterprises, Hickory , Service Communicator, Other , Hickory, North Carolina
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