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Service Communicator

Company: Rush Enterprises
Location: Hickory
Posted on: November 25, 2022

Job Description:

The Service Communicator is responsible for handling telephone inquiries regarding appointments and work in process. Communicate with customers about status or changes in status of service work in the service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

  • Receive all inbound telephone calls from branch receptionist.
  • Answer basic status questions regarding vehicle of customer using SPARCs and through access to RO's in the business system.
  • Refer to service history, repair comments, labor codes, warranty codes, and bill hours in processing customer calls.
  • Answer other service specific related questions.
  • Transfer technical specific calls to Technical Solutions Specialist. (CHQ)
  • Schedule service appointments from inbound phone calls. Obtain customer and vehicle data prior to arrival when possible.
  • Establish customer's method of payment. Obtain credit approval, if necessary.
  • Notify dispatcher of incoming work.
  • Run reports as required or requested.
    Benefits:

    We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

    Basic Qualifications:

  • High School diploma or general education degree (GED).
  • One month service experience and/or training; or equivalent combination of education and experience.
  • Appropriate manufacturer training.
    Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

    This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Keywords: Rush Enterprises, Hickory , Service Communicator, Other , Hickory, North Carolina

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