Customer Service/Inbound Sales Representative (On-Site)

Company: Concentrix
Location: Hickory
Posted on: September 15, 2023

Job Description:

Job Title:Customer Service/Inbound Sales Representative (On-Site)Job DescriptionThe Customer Service/Inbound Sales Representative interfaces with customers via inbound/outbound calls. This position provides sales and customer service support to customers inquiring about and wanting to order products and services.Job Title: Customer Service/Inbound Sales RepresentativeLocation: Hickory, North Carolina, United StatesREIMAGINE YOUR CAREERAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a Customer Service/Inbound Sales Representative position at Concentrix is just the right place for you!As a Customer Service/Inbound Sales Representative, youll join an organically diverse team from 40 countries where ALL members contribute and support each others success and well-being, united as One Concentrix. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.WHAT YOU WILL DO IN THIS ROLE As a Customer Service/Inbound Sales Representative at Concentrix, you will:

• Establish new service and expand existing services.
• Educate customers on self-service options.
• Resolve technical issues.
• Fix billing problems.
• Ensure our clients customers enjoy authentic experiences.
• Deliver expert customer experienceswith a smile.YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
  • High School Diploma or equivalent
  • At least 6 months of customer service experience
  • Great people skills
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • A passion for helping othersWHATS IN IT FOR YOU
    One of our Concentrix Culture Statements says, We are fanatical about our staff. Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:
    • Paid training and performance-based incentives
    • Great full-service break rooms
    • Free Direct TV service, upon completion of training
    • Lucrative employee referral bonus opportunities
    • Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
    • 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
    • Health and wellness programs with trained partners to help promote a healthy you
    • Mentorship programs that support your rewarding career journey
    • A modern, state-of-the-art office setting with advanced technologies and a great team
    • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
    • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their employer of choice proudly united as One Concentrix.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:USA, Hickory, NCLanguage Requirements:Time Type:Full time2023-12-31If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Eligibility to Work:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Where Job May be Performed:Currently, this position may be performed only in the states listed .Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites: To request a reasonable accommodation please click .If you wish to review the Affirmative Action Plan, please click .Required
      Preferred

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      • Other

Keywords: Concentrix, Hickory , Customer Service/Inbound Sales Representative (On-Site), Other , Hickory, North Carolina