System of Care Coordinator (Jackson/Macon/Swain Counties - NC)

Company: Vaya Health
Location: Asheville
Posted on: June 2, 2025

Job Description:

LOCATION: Remote - must live in or near Jackson, Macon, or Swain County, North Carolina. The person in this role must live in North Carolina or within 40 miles of the NC border.
GENERAL STATEMENT OF JOBThe System of Care Coordinator is responsible for community-based SOC advocacy and development, both with and for families of children and youth engaged in behavioral health services. The System of Care Coordinator works in three counties to develop, engage and support effective Community Collaboratives and work strategically with community leadership and all SOC stakeholders, at both state and local levels, to promote the expansion and sustainability of SOC values and practices. ESSENTIAL JOB FUNCTIONSCommunity Collaborative Development and Support:The SOC Coordinator joins and actively participates on local Community Collaboratives. The SOC Coordinator, in collaboration with a Vaya Family Partner, ensures each Community Collaborative includes membership and active participation from all SOC stakeholders, including, but not limited to: children, youth, and families who have received or are receiving behavioral health services; child, youth, and family advocates and advocacy agencies; public and private behavioral health providers; government representatives (e.g., Department of Social Services; Department of Juvenile Justice; Health Department; County Commissioner); school district personnel; all other relevant child-serving agencies; and relevant representatives from Vaya departments (e.g., Complex Care Management; Provider Network). When gaps in representation are identified, the SOC Coordinator engages in active outreach and recruitment in the local community to ensure Community Collaboratives represent all facets of SOC.In coordination with Community Collaboratives, the SOC Coordinator identifies child, youth, and family behavioral health needs and the services in place to meet the needs, establishing strategies to support the development and access of additional services as gaps and unmet needs are identified. The SOC Coordinator links Community Collaboratives with technical assistance and training opportunities to build capacity for data-driven goal setting, decision-making, and ongoing evaluation.In counties with no functioning Community Collaborative, the SOC Coordinator actively engages and recruits a diverse selection of SOC stakeholders, providing coaching and advocacy on SOC values and policies and best practices for Community Collaboratives. When initial membership is established, the SOC Coordinator works with Community Collaborative members to identify the group's mission, vision, values, and goals. The SOC Coordinator assumes a facilitation role for new Community Collaboratives until a leadership structure is established and implemented. Collaboration and Advocacy with SOC Stakeholders and Local Leadership:The SOC Coordinator collaborates with county SOC stakeholders to ensure fidelity to SOC Values:The SOC Coordinator establishes regular communication with behavioral health providers in each county to ensure regular and timely utilization of a family-driven, youth-guided, person-centered approach in member and recipient services, in collaboration with Vaya Care Management, providing oversight and consultation as needs are identified.The SOC Coordinator ensures consultation, training, and technical assistance with SOC stakeholders addresses, but is not limited to: collaborative goal setting to meet identified community needs; systemic changes in the behavioral health field; and best practices in mental health and substance use disorder treatment and recovery.In collaboration with Vaya Health's training teams, the SOC Coordinator ensures Vaya staff, providers, and community members receive required SOC-related trainings, as well as requested trainings as-needed.If applicable, the SOC Coordinator works collaboratively with the SAMHSA System of Care Expansion and Sustainability grant team working in the SOC Coordinator's counties to support the grant project's goals and objectives. Evaluation and Quality Improvement: In collaboration with the Family Partner, the System of Care Coordinator takes a leadership role in the ongoing evaluation and quality improvement of SOC, including:Through regular, active participation in Vaya's internal county "Huddles" as well as local Juvenile Crime Prevention Councils (JCPC), School Health Advisory Councils (SHAC), Local Interagency Coordinating Councils (LICC), regional and statewide School Mental Health Initiative committees, and other internal and external groups responsible for the regular review and evaluation of service access and provision, advocating with Vaya leadership, department representatives, and external SOC stakeholders to ensure the presence of accessible, equitable, timely, high-quality, evidence-based, effective behavioral health care for children, youth, and families.Providing opportunities for family, youth, providers, and community members to share identified issues and concerns with Vaya leadership and other SOC stakeholders and advocating for plans to be developed and implemented to address identified concerns.Developing, in collaboration with Community Collaboratives:A data-driven information management strategy, inclusive of demographic information and other factors to ensure cultural appropriateness, that allows for ongoing tracking and evaluation of SOC goals and objectives. A review system to evaluate performance measures on a regular basis.A process to share data and evaluation measures with local SOC stakeholders as well as regional and state legislative bodies and policymakers.A quality improvement process, with input from local SOC stakeholders, including family and youth, responsible for utilizing outcomes data to inform policy proposals and decision-making.Maintaining accurate records and ensuring appropriate documentation of work, including tracking required data as determined by Vaya Health's System of Care team. Documentation may include, but is not limited to: Community Collaborative minutes and action items; Community Collaborative project's baseline and follow-up data; and data points required for the Department's semi-annual reports. Collaboration with NC State Collaborative for Children, Youth, and Families and Department of Health and Human Services (DHHS) Division of Child and Family Well-Being:In collaboration with the Family Partner, the System of Care Coordinator:Ensures representation and active participation at the NC Collaborative's biweekly statewide SOC meetings and on each of the NC State Collaborative's subcommittees, sharing updates from local communities.Attends monthly Breeze Calls to ensure ongoing information-sharing and consultation with the Department.Meets all Department standards and requirements, including submitting Vaya SOC reports in accordance with the Department's expectations and timelines, supporting the Department's expectations for Community Collaboratives' project development and implementation, and participating in all scheduled conference calls, webinars, meetings, trainings, and conferences. Professional Development: The System of Care Coordinator will receive the State SOC training curriculum and participate in appropriate professional development to support best practice in working with youth and families. The System of Care Coordinator will attend meetings and trainings conducted by Vaya and/or NC DMH/DD/SAS. Other duties as assigned. KNOWLEDGE OF JOBThorough knowledge of SOC core values and principalsAbility to work effectively and collaboratively with a wide range of family members, stakeholders, community leaders, government agencies, providers and other Vaya staff. General knowledge of family cultures, dynamics and needs Knowledge of Person-Centered Planning, resiliency-building, trauma-informed care, evidence-based practices and results-based accountability. General knowledge of DSS, School, Health Department and other service agency protocols. Knowledge and ability to create brochures, public awareness materials and presentations. Must be able to maintain confidentiality and follow all agency policies and procedures. Maintain a valid NC driver's license. QUALIFICATIONS & EDUCATION REQUIREMENTS A Bachelor's degree in a human services field and four years of experience working in or with child public serving systemsORA Master's Degree in a human services field and two years of experience working in or with child public serving systems The System of Care Coordinator will complete System of Care: An Introduction to Child and Family Team - A Cross System Training from the Family's Perspective and other trainings required by NC DMH/DD/SAS. Licensure/Certification Required:Within twelve (12) months of hire at Vaya Health, the SOC Coordinator will complete System of Care: An Introduction to Child and Family Team - A Cross System Training from the Family's Perspective and other trainings required by NC DMH/DD/SAS. PHYSICAL REQUIREMENTSClose visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work.
RESIDENCY REQUIREMENTS: The person in this position is required to reside in North Carolina or within 40 miles of the NC border.
SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open until filled APPLY: Vaya Health accepts online applications in our Career Center, please visit . Vaya Health is an equal opportunity employer.

Keywords: Vaya Health, Hickory , System of Care Coordinator (Jackson/Macon/Swain Counties - NC), Other , Asheville, North Carolina