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CRM Principal Analyst

Company: CommScope
Location: Hickory
Posted on: March 17, 2020

Job Description:

Everyone communicates. It's the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network-our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers- we provide the essential expertise and vital infrastructure your business needs to succeed. The world's most advanced networks rely on CommScope connectivity.As a Dynamics 365 Principal Analyst, you will work effectively with senior business leadership teams in understanding the business strategy, designing the business process and implementation in Dynamics 365. You'll work with management teams in planning, coordinating, and designing operational activities to achieve the strategy, mission and objectives of the CRM group. This role will work closely with the Sales, Marketing and Customer Operations stakeholders to identify opportunities to improve business processes and manage the run and build related activities. Provides technical expertise, direction, and leadership to the CRM technical team for the project. Ensures that designed solutions are providing best customer experience and driving the value for sales and marketing teams. Ensures technical solution are properly integrated and implemented. Constantly monitors the use of CRM application value, drive continuous improvement and adaption of the CRM solutions.Duties & Responsibilities Develop solutions Sales and Marketing processes. Act as internal consultant and design architect for Dynamic 365 CRM solution.Leads and owns the CRM technical and functional area, working closely with IT and business leadership to manage project intake and delivery, as well as application supportWork closely with Business Stakeholders and Subject Matter Experts to understand, gather, and document business requirements.Recommends solutions and develops business case alternatives. Pro-actively facilitates complex design and technical discussions and drives decision making process.Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction for the enhancements, project and support areas Supports the design, analysis and estimation of projects and enhancements.Organizes workshops and proof-of-concepts in CRM to illustrate solution designs to business process owners and subject matter experts.Develop Functional Specifications and work closely with system developers on design, testing, and troubleshooting to support system enhancements and implementationCollaborate with the Develops, QA and QC teams to define processes and procedures for deployment, configuration best practices, customization best practices, building Integration test library and automation etc.Provide technical support and technical quality control throughout all stages of the projectProvide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with business entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.)Play a role in guiding, mentoring and managing a team of developers through our internal processes, including Peer Reviews, Code Reviews, Test case reviews, etc. Recruit, select, manage and develop employees, if applicable. Make decisions regarding hiring, promotions, salary adjustments, discipline, and any other changes of employee status.Manage end to end project planning for development effort, including development team management, issue management, and change management as needed. Recommend changes in development, maintenance and system standards. Analyze the solution impact on existing systems and process, and work with various teams to finalize the scope and depth of testing required for production deployment.Deliver projects by authoring/reviewing solution design, functional design, technical design, and test sets and collaborate with global teams in delivery.Proactively recommend and implement enhancements and/or upgrades and ensure that architecture and technology standards are in place.Required SkillsBachelor's degree in Computer Science or related discipline plus related work experience of 8+ years.Subject matter knowledge in CRM functional area: Marketing, Sales, Customer Support and Partner management.Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usageExtensive experience with configuration of Microsoft CRM Dynamics 365 and prior versions Experienced in reporting architecture, as well as, data analytics and visualization with a focus on integration with BI platforms such as Power BI and Business ObjectsExperience on writing Plug-ins and custom workflows, Experience in implementing JavaScript to MSCRM connectivity using Rest, ODATA web APIExperience in using Azure services for integration Ability to design complex systems and translate user requirements into business solutions.Experience in interviewing business users, collecting and interpreting requirements, explaining the solution details to business audience and run business meetings.A process- oriented, Continuous process improvement driven, with strong project management skills.Must be able to effectively communicate and manage global development teams.Leadership experience and strong team building skills.Strong communication skills and Interpersonal Skills.Preferred SkillsExperience in Salesforce system It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.;;

Keywords: CommScope, Hickory , CRM Principal Analyst, Professions , Hickory, North Carolina

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