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ATM Technician

Company: Wittenbach Business Systems
Location: Hickory
Posted on: September 6, 2019

Job Description:

We have an excellent opportunity for an experienced Cash Handling Technician. This position is responsible for the repair and maintenance of ATM machines, Teller cash dispensers/recyclers, coin machines and various other cash handling products. This role is responsible for the repair and maintenance of equipment purchased by customers and works independently in field driven capacity to ensure the highest level of customer satisfaction. Responsibilities include on-site installation, repair and maintenance of equipment purchased by customers. Requirements Education: Associates Degree in Electronics or equivalent military or trade school. Customer Service Respond to dispatched emergency service calls, reporting to the customer site within 8 working hours or less as dictated by customer contract. Properly schedule calls to appropriately manage response time. Reinforce operator training issues with customer as appropriate. Distribute customer comment cards at the end of each service call in order for WBS to receive feedback. Utilize customer relations skills to maintain a highly professional image of our Field Service Representatives. Extensive driving from location to location. Troubleshooting Repair equipment problems to completion by making the required adjustments or replacing defective parts as necessary. Keep updated log to be used as a reference when troubleshooting future similar repairs. Preventive Maintenance Perform scheduled preventive maintenance routines, adhering to factory specification on all customer equipment. Experience: Minimum 1 year office equipment service experience ATM/Teller cash dispenser/recycler, coin machine repair etc. Must be able to use a computer -- Due to the nature of our business, qualified candidates must pass a drug, driving and criminal record check prior to being hired. We offer a great work environment with a stable, well respected company as well as a competitive salary, complete benefits package, 401(k), tuition reimbursement and much more.

Keywords: Wittenbach Business Systems, Hickory , ATM Technician, Professions , Hickory, North Carolina

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