HickoryRecruiter Since 2001
the smart solution for Hickory jobs

HVAC Regional Field Supervisor

Company: Dectron Company
Location: Charlotte
Posted on: September 23, 2019

Job Description:

1. Job Info: Talent Bond Recruiting has been tasked with the responsibility to fulfill an exciting position with our premier client, Dectron Inc. The position info is listed below: Position: Regional Field Supervisor (South East Region) Reports To: Service Manager Direct Reports: 7-8 HVAC Technicians Department: Service / Customer Support Location: Charlotte, North Carolina
2. About the Client: Dectron () is a global manufacturer of semi-custom HVAC products and a market leader across North America. They are a subsidiary of Madison Industries, one of the largest and most successful privately-owned companies in the world. Madison Industries comprises of over 80+ companies in more than 30 countries, and they are currently rapidly expanding and growing Dectron's Service department. More information on Madison Industries can be found online at
Some of Dectron's clients include Bellagio in Las Vegas, Cirque Du Soleil, Golds Gym fitness chain, LA Fitness chain, Marriott Group of Hotels, Hilton Group of Hotels, Holiday Inn Group, NASA, Tesla Inc., etc. The company's Service department headcount grew by 200% in 2018 and is projected to grow by 200% again in 2019. Their Service department's vision is "To Become #1 Dehumidifier Service Organization in North America."
3. Essential Functions: The HVAC Regional Field Supervisor will oversee the company's experts in-charge located remotely, and take responsibility for providing technical training, assistance and supervision of Start-ups / Repair work / Preventative Maintenance of world class indoor HVAC equipment. The Regional Field Technician Supervisor will also take accountability for training and reinforcing soft skills, instilling an attitude of excellent customer service and dedication among the Field Technicians in his/her geographical coverage.
4. Responsibilities and Duties: Responsibilities and Duties: Technical Duties: Provide training and assistance to validate / update the end user contact information on file upon arrival at the job-site Provide on-site training and assistance to conduct on-site equipment Start-up / repair work / Preventative Maintenance Provide training and assistance to inspect the equipment and make minor changes as may be required. Provide training and assistance to prepare Start-up Report document for submission to the manufacturer and external sales representative company Provide training and assistance to collect equipment operational and site data, photograph the installation site and equipment, and document them using a collaborative mobile application provided by the company Ensure owner training is successfully carried out by the team members during the Factory Startup Program on the job-site Provide support to customers via telephone Provide infrequent remote troubleshooting service on the equipment during non-site hours, on sensitive jobs when required Communicate and provide support to the team of Technicians with technical advice and assist to resolve challenges on job-site Manage an inventory of tools and equipment All other technical supervisory duties as may be required Non-technical Duties: Demonstrate and promote a professional attitude while keeping the company's interests in mind Facilitate and monitor the documentation of risks and issues proactively from job-site Monitor team's expedition of resolution to mitigate warranty and repair work Establish, facilitate and maintain effective working relationships with stakeholders on the job-site (end user, engineers, installing contractors, etc.) Ensure the team of technicians obtain end user feedback on the customer service experience upon assignment completions Organize and lead monthly review meetings with the team and collect feedback from the field in order to promote continuous improvement Provide continuous support, guidance and supervision to a team of 6-7 field technicians Promote and instill an attitude of excellent service and hard work Participate, lead and resolve where necessary, all other human-relations aspects of managing a team, such as conflict resolution, skills assessment, performance evaluation, escalations, etc. as maybe required.
5. Knowledge, Skills and Abilities: Must have broad spectrum of knowledge in commercial HVAC, energy recovery, and heat transfer products Demonstrated skills in electrical controls will be preferred Must enjoy working with electro-mechanical components and controls Ability to use basic hand tools Ability to travel on overnight trips on a regular basis, up to 10 business days per month Ability to accept assignments on notice as short as 1-2 weeks and work within strict deadlines Ability to travel between US / Canada for training Ability and willingness to learn and develop new skills, processes, and concepts for career development within the company Able to juggle multiple priorities at same time without being overwhelmed Can innovate solutions to problems and present feasible alternatives in the face of obstacles Knowledge of computer applications: Microsoft Office, Internet, and any ERP program Has excellent communication skills - both written, verbal and presenting to senior leadership Demonstrates the ability to work as part of a multidisciplinary team locally and remotely
6. Qualifications: Diploma in HVAC or HRAC Technology / Diploma in Mechanical or Electrical Engineering / Diploma in Building Systems Engineering Min. 2 yrs. of HVAC and Control Systems experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved 1-2 years of related design, production, or service experience will be advantageous, but not necessary Must have a valid Air Conditioning & Refrigerant recovery certificate/license Gas certificate/license will be preferred, but not necessary Must have a valid driver's license and a clean abstract
7. Physical Requirements: Ability to regularly sit, stand, use hands to touch, feel, or transport documents and/or product
8. Travel Required: Up to 10 overnight stays per month
9. Benefits & Perks: Permanent and salaried position which works from Home Office Very stable job with Job Security Top pay in the industry Per Diems during business travel Employer paid excellent health and dental benefits Spend every weekend with family (no overtime; 100% work-life balance) Paid 4 weeks' vacation time Workman's Compensation All major/specialty tools supplied
Company supplied Cell phone, Laptop and other IT gadgets Company supplied field and office uniforms, including safety shoes and winter jackets Company arranged business travels (no out of pocket expenses) Eligible for a sign-on bonus for exceptional candidates

Keywords: Dectron Company, Hickory , HVAC Regional Field Supervisor, Professions , Charlotte, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Leads & Automation Analyst
Description: SUMMARY: br br Responsible for the design, development and maintenance of a robust leads tool. Ensure an efficient process from lead generation through the complete sales cycle combining multiple (more...)
Company: Electrolux Home Products, Inc.
Location: Charlotte
Posted on: 10/15/2019

Sr Reimbursement Analyst
Description: Sr Reimbursement Analyst Date: Oct 7, 2019 Location: Charlotte, NC, US Company: Atrium Health Job Req ID: Position Number: Employment Type: Full Time Shift: Day Shift Details: M-F, 8a-5p (more...)
Company: Carolinas HealthCare System
Location: Charlotte
Posted on: 10/15/2019

Class A CDL Owner Operators - Regional and Local Work - Home Daily! (Charlotte,NC)
Description: IT'S TIME TO JOIN THE WINNING TEAM, ROLL WITH US GET ROLLING. GET PAID. GET HOME. EVERY NIGHT CHARLOTTE, NCOWNER OPERATORSNeed 5 Owner Operators Now to service existing accounts in the Charleston to (more...)
Company: RoadOne
Location: Charlotte
Posted on: 10/15/2019


Class A Delivery Drivers
Description: Job Details Description Core-Mark Nasdaq CORE Core-Mark is a Fortune 300 company that continues to grow for over 130 years as an industry leader in fresh and broad-line solutions to the convenience (more...)
Company: Core-Mark International
Location: Charlotte
Posted on: 10/15/2019

Quantitative Anaytics Consultant 1 - Market Model Validation
Description: About the Job Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center (more...)
Company: Wells Fargo
Location: Charlotte
Posted on: 10/15/2019

Plumbers
Description: CCS Construction is now hiring plumbers with commercial experience. Apply today Start right away CCS Offers Employees:Top industry pay and weekly direct depositLong
Company: CCS Construction Staffing
Location: Charlotte
Posted on: 10/15/2019

Credit Portfolio Consultant 4 - Fraud Risk Strategy Leader
Description: Job DescriptionImportant Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo
Location: Charlotte
Posted on: 10/15/2019

Plumbers
Description: CCS Construction is now hiring journeyman-level plumbers with commercial experience. Apply today Start right away Qualified plumbers should have at
Company: CCS Construction Staffing
Location: Charlotte
Posted on: 10/15/2019

Operational Risk Consultant 5 - Human Capital Risk
Description: Job DescriptionAt Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything (more...)
Company: Wells Fargo
Location: Charlotte
Posted on: 10/15/2019

Dedicated Truck Driver: Earn Extra $12,000 Your First Year - $1000 Paid Every Month!
Description: LIMITED TIME U.S. Xpress is now offering Dedicated Specialist Drivers a guaranteed minimum
Company: USXpress
Location: Charlotte
Posted on: 10/15/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Hickory RSS job feeds