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Member Service Representative

Company: Summit Credit Union
Location: Hickory
Posted on: March 16, 2020

Job Description:

Summit Credit Union is seeking a Member Service Representative for the Hickory Branch, 102 First Avenue, NE, Hickory, NC 28601.? Individual?must be self-motivated with proven sales abilities, strong computer skills, excellent communications skills, and must exhibit strong customer skills. Teller/Lending necessary.? Competitive salary with full benefits package including Medical, Dental, STD, LTD, Life, 401K and Pension Plan.? You may apply online, fax 336-662-6150?or submit resume.

Job Requirements:

MAJOR POSITION FUNCTIONS AND RESPONSIBILITIES

??????? Perform within company standards, including, but not limited to:

??????? Member survey results

??????? Transaction Volume

??????? Cross Sell Referrals

??????? Balancing Performance

??????? Process new account and loan requests

??????? Open and explain accounts using clearly defined guidelines

??????? Complete adverse action form when accounts/services cannot be provided

??????? Order checks

??????? Order ATM and Visa debit cards????

??????? Has working knowledge of Individual Retirement Accounts to perform transactions

??????? Call center, maintaining member service responsibilities

??????? Log into call center regularly to minimize the wait in the queue during peak hours, need to

??????? Maintain positive, friendly attitude while controlling the conversation,

??????? Provide accurate information,

?????? Assist the Member Service Call Center at the direction of the Branch Management by? ?

?????? professionally maintaining? control of conversation ensuring member satisfaction and company

?????? performance measures are achieved.

?????? Assist the Branch Manager by maintaining a working knowledge of loan processes and???

?????? procedures

?????? Research member accounts and provide follow-up for resolution

?????? Attain monthly sales goals

?????? Perform other duties and assist with special projects as requested

?

Clear credit and criminal background and bondable

Keywords: Summit Credit Union, Hickory , Member Service Representative, Sales , Hickory, North Carolina

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