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Tech Sales Support Specialist II

Company: Shurtape Technologies, LLC
Location: Hickory
Posted on: April 18, 2019

Job Description:

Remote position for West Region, preferably located in Northern California.

SUMMARY OF POSITION
The Technical Sales Support position provides technical advice to the sales force and distributor representatives to resolve product or service requests regarding technical or implementation issues. Performs installations of packaging tape applicators and troubleshoots customer installed equipment. Trains internal and external sales teams, technical teams and end user equipment operators in the operation and troubleshooting of tape application equipment. Relies on instructions and pre-established guidelines to perform the technical functions of the job.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Support the sales management with sales calls, product demonstrations and assist with value added selling techniques
* Assist sales representatives with installation, repair and return of equipment
* Maintain parts inventory for common repairs of tape heads
* Collect data on tape head utilization for tracking maintenance issues
* Maintain database to develop predictive maintenance schedules to minimize customer disruption with failed equipment
* Educate internal and external salesforce, end user maintenance and equipment operators on equipment attributes
* Produce timely and detailed service reports for all end user visits
* Document additional end user and distributor information, capturing both quantitative information and market insights that may lead to innovative product development, new marketing/distribution strategies and increased sales
* Mentor and share knowledge and experience with others in the packaging group and sales organization
* Attend trade shows representing the Company and the packaging product line

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB REQUIREMENTS
* Bachelor's degree or equivalent experience
* 0-2 years' experience with packaging machinery
* General knowledge of commonly-used concepts, practices, and procedures within the packaging field
* Ability to work in a fast-paced environment with consistent pressure to complete duties as outlined above
* Ability to manage multiple projects at a detailed level and provide support to sales in a fast-changing environment
* Prioritize duties which are time-sensitive and have strict deadlines for completion
* Strong Analytical, technical, mechanical, troubleshooting and organizational skills required
* Proficient in Microsoft Office
* Valid Driver's License
* Excellent interpersonal skills
* Excellent writing skills

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

* Ability to work in front of a laptop or PC workstation for extended periods of time
* Frequent standing, sitting, stooping and bending.
* Ability to work in and around various manufacturing equipment safely and within customers safety procedures
* Lifting and position of material weighing 25-100 pounds

WORK ENVIRONMENT
This is a fast-paced heavily office related, but includes retail store and customer visits, field /contractor observations, and supplier / vendor visits domestically and a work environment with consistent pressure to complete duties as outlined above which requires ability to manage multiple projects at a detailed level and provide support to many internal departments in a fast-changing environment. Many duties listed above are time-sensitive and have strict deadlines for completion.

* The work environment is typical of an office environment
* Flexible; willing to work long hours
* Requires plant visits which may include increased humidity and temperatures above or below 70 °F
* Requires extended periods of travel by automobile and airplane with overnight stays

EqualOpportunityEmployerDescription

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

PayTransparencyPolicyStatement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information.

Keywords: Shurtape Technologies, LLC, Hickory , Tech Sales Support Specialist II, Sales , Hickory, North Carolina

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